AdaptIQ is set up by Veridapt so that each tank receives volume data from AdaptMACs asociated with the tanks.
When tank shows up as offline, that could be 2 things:
1) Tank volume detected is higher than tank capacity
2) Power/network connection lost to AdaptMAC
If the tank volume is incorrect:
-Correct the tank capacity on AdaptIQ.
This will fix the offline issue within 10 minutes.
If AdaptMAC has lost power/network connection:.
Please check the power supply and network connection.
Contact appropriate on-site personal who is responsible for power/network maintenance.
Confirm the fix by pinging the IP address of the AdaptMAC.
What if the power/network is working well and tank details are correct but AdaptMAC is still showing up as offline?
This can happen for various reasons such as CPU failure.
Please email [email protected] to inform us about the issue.